Updated November 2026 · 18+
Spotted a bonus term that has changed, a figure that no longer matches a casino's site, or want to know how we scored a casino? This page explains what to write to us about, what to include so we can act on it, what we cannot help with, and the one address to use.
| Topic | What helps us act on it |
|---|---|
| Corrections | The page on our site, the sentence or table row that is wrong, and where you saw the correct figure |
| Outdated bonus terms | The casino, the offer, and the date you saw the new terms on its official site |
| Questions about a review | Which review, and what you want to know about how we checked or scored it; our page on how we review casinos may already answer it |
| Partnership questions | Your company name and what you have in mind; partnerships never change our scores or the order of our rankings |
| Your personal data | Whether you want a copy, a correction or deletion of what you sent us; our privacy statement explains your rights |
The Mountain Air is an information site. We do not run casino accounts, take deposits or process withdrawals, so we cannot:
For any of these, contact the casino’s own support team through the channels on its site; each of our reviews lists the support options the casino publishes. If support does not resolve the issue, follow the complaints procedure in the casino’s terms.
Email: [email protected]
Put the topic in the subject line, for example Correction or Bonus terms, and include the details from the table above. Please never send passwords, card numbers or copies of identity documents: we do not need them for anything.
We read messages about our content and check every reported correction against the casino’s official site before we change a page. When we do update a page, the date at the top changes too. We cannot promise a reply time, and we may not answer partnership or general enquiries individually. Our disclaimer explains why the casino’s own terms always take priority over our summaries.
We are not a support service, but free help is available right now. Gambling is for adults aged 18+ only, and it should be entertainment, not a way to make money. Set a budget and a time limit before you play.
National Gambling Helpline (GamCare): free and confidential, 24/7, 0808 8020 133
You can also contact Gamblers Anonymous, GamAnon and NHS gambling clinics. Our responsible gambling page lists these services and the tools casinos offer.
No. We have no access to casino accounts or payments. Contact the casino’s support team, and use its complaints procedure if support does not resolve it.
Send the page, the line that is wrong and where you saw the correct figure, ideally with the date you checked the casino’s site. We verify it before changing anything.
No. Email is the only way to reach the editorial team.
We cannot promise a reply time. Reported corrections are checked against the casino’s official site, and the page date changes once a fix is made.
No. Partnerships and affiliate commission never change a score or the order of a ranking.