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Updated November 2026 · 18+

Responsible Gambling

Gambling should be entertainment you can afford, never a way to make money or escape problems. This page lists free, confidential help you can contact today, the tools casinos offer to keep play under control, ways to block gambling payments, and the warning signs that it has gone further than you meant. You must be 18+ to gamble.

If You Need Help Today

If gambling is worrying you, or you are worried about someone close to you, you do not have to wait until things get worse. The services below are free and confidential, and you do not need to have hit rock bottom to use them.

GamCare and the National Gambling Helpline

National Gambling Helpline (GamCare): free and confidential, 24/7, 0808 8020 133

GamCare runs the National Gambling Helpline. Advisers will listen, help you put blocks and limits in place, and can refer you to free counselling, face to face or online. Family members and friends can call too.

Gordon Moody

Gordon Moody is a charity for people most severely affected by gambling. It offers intensive support, including residential treatment programmes and online therapy, as well as help for people affected by someone else’s gambling.

NHS Gambling Clinics

The NHS runs specialist gambling clinics in England that treat gambling problems with talking therapies, and some also support family members. In most cases you can refer yourself without going through your GP.

Gamblers Anonymous and GamAnon

Gamblers Anonymous runs peer support meetings, in person and online, for people who want to stop gambling. GamAnon runs separate groups for partners, relatives and friends of someone with a gambling problem.

What The Mountain Air Will and Will Not Do

We willWe will not
Show 18+ and the National Gambling Helpline on every pageTake bets or deposits, or hold casino accounts
Quote wagering and withdrawal limits exactly as casinos publish themTell you a jackpot is due or a game is ‘hot’
Explain how rarely jackpot top prizes landPresent gambling as a way to make money or clear debts
Point you to free, independent supportHelp anyone reopen a closed or self-excluded casino account
Correct our content when we are told it is wrongAim content at anyone under 18

You can read more about how we review casinos and what we check.

Casino Tools You Can Use

Most online casinos offer tools to control how much and how long you play. They are usually in your account settings, under a heading such as Responsible Gambling or Safer Gambling. The exact tools, their names and how quickly changes take effect differ from casino to casino, so check what yours offers before your first deposit. Our online casino reviews note the safer gambling tools an operator publishes, where we could find them.

ToolWhat it doesWhen it helps
Deposit limitCaps how much you can deposit per day, week or monthSet it when you open the account, at the level of your entertainment budget
Loss or wager limitCaps your losses or total stakes over a period, where offeredIf you tend to deposit again straight after a loss
Reality checkPop-up reminders of how long you have played and what you have spentLong sessions, especially on fast slots
Session limitEnds your session after a set time, where offeredIf hours slip by without you noticing
Time-outBlocks the account for a short break, from a day to a few weeksWhen you want a pause without closing the account
Self-exclusionCloses the account for a longer, fixed period and should stop marketing from that casinoWhen you want to stop gambling with that casino

Three things to keep in mind:

  1. Set limits before you deposit for the first time, not after a bad session.
  2. Lowering a limit usually works straight away, while raising one or ending a time-out often comes with a waiting period. Check the casino’s rules.
  3. Self-excluding at one casino covers that casino and, at most, its sister sites. Close any other accounts you hold as well.

Bank Gambling Blocks and Blocking Software

  • Card gambling blocks: many UK banks and card providers let you block payments to gambling companies in their app or by phone. Some make you wait before the block can be switched off again, which gives you time to reconsider.
  • Blocking software: apps and browser tools can stop gambling sites and apps loading on your phone, tablet or computer. Some are free and some are paid; choose one that covers every device you use.
  • Saved card details: remove them from casino accounts, so that every deposit is a deliberate choice.
  • Borrowing: never borrow to gamble. If gambling has already left you in debt, the National Gambling Helpline can point you to free debt advice.

Signs Gambling Has Stopped Being Fun

  • You spend more time or money than you planned, and it keeps happening.
  • You chase losses, depositing again to win back what you have lost.
  • You borrow, sell things or use money meant for bills to gamble.
  • You hide gambling from family or friends, or play down how much you spend.
  • You feel anxious, irritable or low when you are not gambling.
  • You need bigger stakes to get the same buzz.
  • You believe a jackpot must be close after a long run of losses.
  • You have tried to cut down and could not.

If one or more of these sounds familiar, talk to someone today. The National Gambling Helpline is a good first call.

A Note on Jackpots and Expectations

Jackpot games pay their top prize rarely, and every spin is independent of the one before. A rising meter shows how large the prize has grown, not that you are about to win it. Treat any money spent on jackpot games as the cost of entertainment, and read our guide on how progressive jackpots really work before you play.

Help: Keep This List

  • National Gambling Helpline (GamCare): free and confidential, 24/7, 0808 8020 133
  • Gordon Moody: intensive and residential support
  • NHS gambling clinics: specialist treatment in England; you can usually refer yourself
  • Gamblers Anonymous: peer support meetings for people who gamble
  • GamAnon: support for family and friends

If you or someone else is in immediate danger, call 999. If you are struggling to cope, Samaritans are available on 116 123, free, day or night. To suggest a support service we should add here, use our contact page.

Responsible Gambling FAQs

  • How do I set a deposit limit at an online casino?

    Look in your account settings, usually under Responsible Gambling or Safer Gambling, and choose a daily, weekly or monthly amount. The options differ by casino, so check what yours offers before your first deposit.

  • What is the difference between a time-out and self-exclusion?

    A time-out blocks your account for a short break, usually from a day to a few weeks. Self-exclusion closes it for a longer, fixed period and is meant for when you want to stop gambling with that casino.

  • Can I block gambling payments through my bank?

    Many UK banks and card providers offer a gambling block in their app or by phone. Some add a waiting period before you can turn it off again.

  • Is the National Gambling Helpline free?

    Yes. The National Gambling Helpline (GamCare) on 0808 8020 133 is free and confidential, and open 24/7.

  • Where can family members get help?

    GamAnon runs support groups for relatives and friends, and the National Gambling Helpline, Gordon Moody and some NHS gambling clinics also support people affected by someone else’s gambling.