If You Need Help Today
If gambling is worrying you, or you are worried about someone close to you, you do not have to wait until things get worse. The services below are free and confidential, and you do not need to have hit rock bottom to use them.
GamCare and the National Gambling Helpline
National Gambling Helpline (GamCare): free and confidential, 24/7, 0808 8020 133
GamCare runs the National Gambling Helpline. Advisers will listen, help you put blocks and limits in place, and can refer you to free counselling, face to face or online. Family members and friends can call too.
Gordon Moody
Gordon Moody is a charity for people most severely affected by gambling. It offers intensive support, including residential treatment programmes and online therapy, as well as help for people affected by someone else’s gambling.
NHS Gambling Clinics
The NHS runs specialist gambling clinics in England that treat gambling problems with talking therapies, and some also support family members. In most cases you can refer yourself without going through your GP.
Gamblers Anonymous and GamAnon
Gamblers Anonymous runs peer support meetings, in person and online, for people who want to stop gambling. GamAnon runs separate groups for partners, relatives and friends of someone with a gambling problem.
What The Mountain Air Will and Will Not Do
| We will | We will not |
|---|
| Show 18+ and the National Gambling Helpline on every page | Take bets or deposits, or hold casino accounts |
| Quote wagering and withdrawal limits exactly as casinos publish them | Tell you a jackpot is due or a game is ‘hot’ |
| Explain how rarely jackpot top prizes land | Present gambling as a way to make money or clear debts |
| Point you to free, independent support | Help anyone reopen a closed or self-excluded casino account |
| Correct our content when we are told it is wrong | Aim content at anyone under 18 |
You can read more about how we review casinos and what we check.
Most online casinos offer tools to control how much and how long you play. They are usually in your account settings, under a heading such as Responsible Gambling or Safer Gambling. The exact tools, their names and how quickly changes take effect differ from casino to casino, so check what yours offers before your first deposit. Our online casino reviews note the safer gambling tools an operator publishes, where we could find them.
| Tool | What it does | When it helps |
|---|
| Deposit limit | Caps how much you can deposit per day, week or month | Set it when you open the account, at the level of your entertainment budget |
| Loss or wager limit | Caps your losses or total stakes over a period, where offered | If you tend to deposit again straight after a loss |
| Reality check | Pop-up reminders of how long you have played and what you have spent | Long sessions, especially on fast slots |
| Session limit | Ends your session after a set time, where offered | If hours slip by without you noticing |
| Time-out | Blocks the account for a short break, from a day to a few weeks | When you want a pause without closing the account |
| Self-exclusion | Closes the account for a longer, fixed period and should stop marketing from that casino | When you want to stop gambling with that casino |
Three things to keep in mind:
- Set limits before you deposit for the first time, not after a bad session.
- Lowering a limit usually works straight away, while raising one or ending a time-out often comes with a waiting period. Check the casino’s rules.
- Self-excluding at one casino covers that casino and, at most, its sister sites. Close any other accounts you hold as well.
Bank Gambling Blocks and Blocking Software
- Card gambling blocks: many UK banks and card providers let you block payments to gambling companies in their app or by phone. Some make you wait before the block can be switched off again, which gives you time to reconsider.
- Blocking software: apps and browser tools can stop gambling sites and apps loading on your phone, tablet or computer. Some are free and some are paid; choose one that covers every device you use.
- Saved card details: remove them from casino accounts, so that every deposit is a deliberate choice.
- Borrowing: never borrow to gamble. If gambling has already left you in debt, the National Gambling Helpline can point you to free debt advice.
Signs Gambling Has Stopped Being Fun
- You spend more time or money than you planned, and it keeps happening.
- You chase losses, depositing again to win back what you have lost.
- You borrow, sell things or use money meant for bills to gamble.
- You hide gambling from family or friends, or play down how much you spend.
- You feel anxious, irritable or low when you are not gambling.
- You need bigger stakes to get the same buzz.
- You believe a jackpot must be close after a long run of losses.
- You have tried to cut down and could not.
If one or more of these sounds familiar, talk to someone today. The National Gambling Helpline is a good first call.
A Note on Jackpots and Expectations
Jackpot games pay their top prize rarely, and every spin is independent of the one before. A rising meter shows how large the prize has grown, not that you are about to win it. Treat any money spent on jackpot games as the cost of entertainment, and read our guide on how progressive jackpots really work before you play.
Help: Keep This List
- National Gambling Helpline (GamCare): free and confidential, 24/7, 0808 8020 133
- Gordon Moody: intensive and residential support
- NHS gambling clinics: specialist treatment in England; you can usually refer yourself
- Gamblers Anonymous: peer support meetings for people who gamble
- GamAnon: support for family and friends
If you or someone else is in immediate danger, call 999. If you are struggling to cope, Samaritans are available on 116 123, free, day or night. To suggest a support service we should add here, use our contact page.